FAQ's, Conditions and Cancellations
What do I bring?
Just bring the essentials:
- A full water bottle (I carry additional drinking water for you to refill from)
- Hat
- Camera
- Comfortable footwear
- For sunsets it is advisable to bring a jacket in the winter months
- And of course, a sense of humour and adventure
Do you pick up from accommodation?
Yes we do. Pick up is from all accommodation locations in Winton and the free camp areas of Long Waterhole and Mistake Creek. We start pick ups 15 minutes prior to the tour start time so please be patient as we make our way around town.
Do you have a toilet on board the bus?
My bus is not equipped with a toilet and on some tours there are few toilet facilities along the way. Please use the facilities prior to boarding.
What if I have already purchased a ticket to the Stampede or Dinosaur Museum?
No problem! I can adjust the price for you so that you don't pay twice for the site tour at Lark Quarry Dinosaur Stampede or the Australian Age of Dinosaurs Museum. When you make a booking please contact me about this so the adjustment can be made. Remember to bring your tickets with you on the day!
Do you cater for special diets?
Absolutely! Please make your dietary requirements known at the time of booking so that we can adequately cater for them.
Do you offer any concessions? What age is a child?
All tours offer a Senior rate which acts as a concession rate for pensioners and for full time high school students 15 and over. Children from 4-14yo are at Child rates and those 3 and under (Infants) are free of charge.
Cancellation Policy
  • A 25% fee applies for any cancellations within 24 hours of travel, or for passengers who fail to appear on the day of departure. We understand things happen so please contact us if you have unforeseen circumstances.
  • Charter groups that cancel within one week of their tour will incur a 25% fee.
  • If Red Dirt Tours cancels a tour due to weather or unforeseen circumstances then a full refund will be given or arrangements made for you to join a tour on another day.
  • If you are unable to travel due to COVID lockdowns a full refund will be provided - just let me know, I understand!
When do I pay?
Full payment is to be made at the time of booking the tour. The online booking system accepts Visa, MasterCard or Stripe accounts only. Arrangements can be made for a direct deposit for bookings at least two weeks in advance only. If you prefer to pay by any other means you may wish to contact one of my local booking agents.
​General Terms and Conditions
Red Dirt Tours (the operator) operates in remote and rugged regions where facilities and services are either very limited or non-existent. Despite our best reasonable endeavours, weather or road conditions, safety or operational issues, injury or illness, or electrical/mechanical failure can cause disruption and change to itineraries. In any of these circumstances the operator reserves the right to alter or cancel any tour at its sole discretion. Every reasonable endeavour will be made to keep to arrival/departure times but no guarantee can be given and the operator will not be liable for any costs incurred through delay, change in itinerary or failure to connect with any other service. The operator will not accept responsibility for any problem, complaint or claim resulting from the provision of a service or failure to provide a service by any transportation, accommodation or other supplier who may supply a service at the request of the operator. The operator reserves the right to exclude any passenger from a tour at any time if in the opinion of the operator that person may appear likely to risk the health or safety or comfort of other passengers or themselves, or in the event that person commits any illegal act. In any such circumstances the operator will not be liable to pay any compensation whatsoever.